Getting Started

How do I purchase tickets?

You can purchase tickets via the website www.pcflottery.org.au.

Are my tickets tax deductible?

Under current Australian government taxation legislation, you cannot claim gifts or donations that provide you with a personal benefit. This means that the purchase of Lottery tickets is not tax-deductible, as the purchaser has the opportunity to win something in return.

How are the winners notified?

Upon completion of the Draw, all winners are contacted by email, phone, or registered mail. The full list of lottery results is published on our website here on the day of the draw.

What happens if not all tickets are sold/ what happens if an unsold ticket is drawn?

All sold tickets are entered into each Preston Campbell Foundation Lottery draw. In the event an unsold ticket is drawn for any of our prizes, a redraw occurs and a new ticket is selected. This continues until a sold ticket is drawn. All the prizes are awarded in each lottery, and there are no jackpots or un-awarded prizes.

How do I provide feedback?

We would love to hear from you. There are several ways you can contact us.
They include:

Do I have to set up an account to buy tickets?

Yes, the first time you buy tickets on the website, you will be asked to create a password to set up an account. Next time you visit, just use your email and password to login and use your saved contact details. Creating an account helps us manage your tickets, provide better customer service and ensures a secure and personalised experience.

Why do you need my date of birth?

We are required to verify that all Preston Campbell Foundation Lottery ticket buyers are over the age of 18, which is also necessary in verifying your identity if you are a prize winner. Your privacy is protected, and we will never disclose any of your personal information. You can read more about our privacy policy here.

Can I buy a ticket if I am an employee or an employee's family member?

No, if you are a staff member or an immediate family member of a staff member of the Preston Campbell Foundation Lottery, Preston Campbell Foundation Alliance, Preston Campbell Foundation or NORTEC, you are not eligible to purchase tickets in the Preston Campbell Foundation Lottery.

My Account

How do I contact customer support?

How do I create an account?

  1. On Preston Campbell Foundation Lottery homepage, click on Login
  2. Enter the email you would like to use for your new account
  3. Enter the rest of your details and create a password to finalise the creation of your account
  4. Click Create Account to finish making your new account

How do I know if I already have an account?

Enter your email address when the website requests it. If you already have an account, you will be asked for your password. If you do not have an account, you will be able to enter your contact details and create a password to set up your account.

How do I log into my account without buying tickets?

Click on Login in the top right corner. Enter your email and password.

How do I update my contact details?

  1. Log in to your online account by clicking on Login and entering your email address and password
  2. Click on My Account at the top right
  3. Click on My Details under My Settings
  4. Review your contact details and, if you want to make changes, click on Edit Account Details
    To update your name, please contact us by email lotteries@pcflottery.org.au

How do I update my payment details?

Updating your card details on your Supporter Account online is easy! Simply:

  1. Log in to your online account
  2. Click on My Account at the top right
  3. Click on Cards and Accounts under My Funds.
  4. Click on Add New Credit or Debit Card and enter your new card details

If experiencing issues updating your credit or debit card details, you can contact our friendly team on (enter Jumbo customer support number here) and they will take you through our secure updating process.

How do I close my account?

If you are a Preston Campbell Foundation Aspire Club member, the Club membership must first be cancelled prior to closing your account. To cancel your Aspire Club membership and/or close your account, please contact our friendly team on 07 3065 9128 or email lotteries@pcflottery.org.au with your request. Please refer to our Privacy Policy for more information about how we use your data in the event of an account closure. If you would like to make changes to your Aspire Club membership, please refer to the Aspire Club FAQs section for more information.

Draw Information

Where do I find results of the Lottery draw?

Lottery results are posted on our Winners page, and all winners are contacted by email, phone, or registered mail. Alternatively, you can email lotteries@pcflottery.org.au.

How many Lotteries does the Preston Campbell Foundation Lottery run each year?

The Preston Campbell Foundation Lottery conducts four (4) Lotteries annually, each of which run for 12 weeks duration.

How is the Major Draw conducted?

Each Major Draw is conducted at Jumbo Interactive (L11 135 Coronation Drive, Milton QLD 4064). It is conducted under strict Government Licence and Permit regulations. For licence and permit numbers, draw dates and times, please refer to the Terms and Conditions of the Lottery.
An independent Auditor conducts the Major Prize Draws to ensure legislative compliance, and all our draws utilise a government-approved electronic random number generator.
The random number generator’s sole purpose is to draw a ticket number from a given range. Once a ticket is drawn, it is then validated and used to identify our winners.
A ticket that has been drawn will be re-entered into the Draw and is eligible to be drawn again.

Ticket Information

How much are the tickets?

Tickets are $5 each. To view our ticket book options, please view the Buy Tickets page.

How do I receive my tickets?

Tickets are sent to the email address you provided us at the time of purchase. If you cannot see your ticket in your email inbox, check your Junk or Spam folders and ensure you add Preston Campbell Foundation Lottery to your Safe Senders list.

If I order tickets late in the Lottery or on the closing date, are my tickets still included in the draw?

All valid ticket orders placed before the time of the close of the Lottery will be entered into the Draw. Should a customer make a deposit upon their account and the ticket order not complete prior to draw close, the customer will have the opportunity to have tickets issued in a new lottery or a refund will be issued

How many tickets do you sell per Lottery?

The total number of tickets available for sale in a draw varies from Lottery to Lottery. To view the maximum number of tickets available for sale in the current Lottery, please visit our Lottery Terms & Conditions page

Can I choose my own ticket numbers?

Unfortunately, not. The Preston Campbell Foundation Lottery utilises an automatic ticket number allocation program in accordance with government guidelines to ensure legislative when distributing tickets to supporters. As such, specific ticket numbers cannot be chosen.

Prize Information

How will I know if I win a prize?

All winners are contacted directly via email, phone or registered mail if required. Our 1st Prize Winner receives a phone call following the draw.

How many prizes are available?

Each Lottery, we have 30+ Major Draw prizes up for grabs! Prizes are valued as below:

  • 1st prize: $52,000
  • 2nd and 3rd prize: $25,000
  • 4th to 7th Prize: $10,000
  • 8th – 15th Prize: $5,000
  • 16th – 31st Prize: $2,000

What is the Early Bird draw?

Two lucky winners will each receive a $500 gift cards! To be eligible to enter, simply purchase $5 or more in consecutive tickets before the Early Bird Close Date.

How long do I have to decide what prize combination to choose?

Winners have 10 days from the Draw date to advise how much of their prize will be taken in gift cards if there's any.

If I win Gold Bullion, what are my options?

When you win Gold Bullion, you have several options:

  1. Convert the gold value to cash and have this deposited in your nominated bank account
  2. Have the gold physically sent to your nominated postal address
  3. Store the gold (minimum $5,000) with our supplier
    Please note that gold selling costs and market variations may apply when selling Gold Bullion.

Payment

What are my payment options?

Preston Campbell Foundation Lottery supporters can purchase tickets easily online. Payment options include:

  • Credit Card/Debit Card

Is ordering tickets through the Preston Campbell Foundation Lottery website secure?

Your personal security is of utmost importance to us. When you purchase tickets from the Preston Campbell Foundation Lottery, your financial details are passed through a secure server using the latest Secure Sockets Layer (SSL) encryption technology. SSL encryption is the industry standard and is the same encryption technology used by banks.

We do not keep your Credit Card details on our servers. Rather, the information is passed directly to our banking institution when your ticket order is processed.

The Preston Campbell Foundation Lottery is a Payment Card Industry Data Security Standards (PCI DSS) compliant company. We are audited regularly to ensure that we abide by strict data security standards so we can continue to maintain this security level within the industry.

Preston Campbell Foundation Aspire Club FAQs

What is Preston Campbell Foundation Aspire Club? What are the benefits?

The Preston Campbell Foundation Aspire Club rewards your loyalty to the Preston Campbell Foundation Alliance by giving you a range of benefits including instant access to Bonus Prizes every draw!
As an Aspire Club Member, you will receive guaranteed tickets in every Lottery, as well as instant eligibility for exclusive Club Prizes each draw.

How do I become a Preston Campbell Foundation Aspire Club member?

It is free to become an Aspire Club member! Simply purchase 1 or more tickets and click 'Upgrade to Subscription' at the checkout. Pay through credit or with debit card.

  • Online: Visit our Aspire Club page: here, follow the prompts and click 'Upgrade to Subscription' to join the Aspire Club

I am an Aspire Club member. How do I update my subscription amount or payment details?

  1. Click on My Account in the top right corner
  2. Enter your email and password.
  3. To update your payment details, click on Cards and Accounts to add or remove cards from your account.
  4. To change the amount of your Aspire Club membership, contact our Customer Support Team or call us on 07 3065 9128 to chat to our support team.
    Alternatively, simply email lotteries@pcflottery.org.au or (enter Jumbo Customer Support Service number here) to discuss your options.

How do I cancel or pause my membership?

Email lotteries@pcflottery.org.au with your request. One of our friendly team members will be able to assist you.

As an Aspire Club member, can I choose how frequently I am charged?

Unfortunately, we cannot manually override or change the frequency of any Aspire Club subscriptions from monthly. You can cancel or change your Aspire Club membership anytime online on your established account.